Expand Communications

           A Trusted Partner

We strive to obtain our client's confidence, so that we may not only build a solid business relationship, but become their trusted technology partner.  We take the time to listen to our client's and thus we can deliver tailored solutions based on set customer requirements. We do not charge for consultations, quotes, etc... We've learned over the years to give in order to receive. I know you'll be impressed with the value we can add for your project.  Also noteworthy is that we started out  and continue to be"Hands-On," and thus we have real field experience. This "Field Experience" is in-valuable and has provided us an edge over our competition.  We're seasoned professionals who know the technologies we sell, service and maintain.

How To Choose

           A "Great" Consultant

You may have noticed that the consulting industry is full of high performers from top schools with great grades and interesting work experience.  So, what does it take to succeed in such a competitive industry among the best of the best? From my experience, there are a number of qualities that top performers adopt that are much more important than a golden resume.  Here are a few of the top qualities we practice on a day to day basis...

Being “Trustworthy”

This essentially means that you will do exactly what you said you were going to do, when you said you were going to do it. Sounds simple, but it’s the number one quality needed to build trust and credibility among your team and your clients.

Attention To Detail

This is such a crucial skill in consulting because one of the ways we build trust with clients is by producing error-free deliverables, which shows that we’re thorough and our recommendations are solid.

Be The “Go-To” Person For Something

During our first few years of consulting, I found that we floated between many technology industries, areas, and clients. Despite our broad experiences, I realized I needed my company to be great at only a few skills in order for us to differentiate ourselves from our competition.

 

Knowing How To Think Before You Do

Almost all consultants are A-type personalities with enough ambition to last a lifetime. But what really distinguishes a good consultant from a great one is the ability to not only focus on the tasks at hand, but also to think critically about the work. For example, a client may be asking us to find cost savings by changing their Internet and Phone service provider, but first, we try to understand why this is critical to the business.  Are we looking to find expense savings in an effort to divert these savings towards a new Phone System?  Knowing how to think this way helps us develop better insights and solutions for our client's. We spend the extra time thinking through our tasks before jumping in. We interpret the numbers we're crunching, so as to not be an Excel monkey!, and we often challenge our client's requests (when appropriate, of course).

Having Resourcefulness 

In consulting, we're often asked to solve problems which are completely new to us—or even completely new to the industry.  When we're faced with these tough problems or challenging requirements, we use our resourcefulness to help us succeed. While this isn’t quite Outward Bound, we've developed the ability to quickly and creatively solve problems.  We have partnered with many trusted businesses in an effort to surround ourselves with experts who have various technology skill sets.

Not Being Afraid To Ask (Good) Questions

Asking questions is at the core of how our consulting firm works, so much sometimes I often feel like Sherlock Holmes!  Questions help us ensure we understand what is being asked of us to provide and the issues our client is facing, and they also help us demonstrate our understanding.

Be Yourself And First Impressions Are Real

Who likes a stuffy board room? I know I don't.  We like to try our best to keep things a bit loose. In other words, keeping the conversation lively with some humor can go a long way. This is also a good way for us to get to know the client as well.  I personally like to convey that I'm a real person, with real life experiences just like the client.  First impressions can often break or make a business relationship.  Several times a week I travel out to meet new client's for the first time.  I do my best to show that I'm interested in the opportunity they're providing and that I care about the client's best interests.

It takes a lot to succeed in the consulting world, but our focus on these key skills have proven to be golden.